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NEW IDC FINDINGS

From Friction to Acceleration: the case for investing in legal

Corporate legal leaders strive to accelerate business outcomes through operational excellence and exceptional service delivery. Yet new IDC research - 'Legal friction; the real cost to your business' - finds that inefficient, fragmented workflows create legal friction, reducing productivity, inflating costs, and undermining business performance.

With 67% of enterprise business leaders reporting that legal inefficiency is having a negative impact on business outcomes, overcoming legal friction is urgent.

In the coming year legal friction could cost your business:

$ M

In delayed or lost revenue

$ K

in unnecessary external spend

$ K

in legal team time that can be redirected to more valuable tasks

*Based on White Paper from International Data Corporation (IDC) surveying 358 business leaders across the United States, Australia, and the United Kingdom between January and March 2025

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Here's how value is eroded and costs add up

Businesses are suffering lost and delayed revenue due to lengthy legal processes

2/3

of business leaders

reported revenue was lost or delayed due to inefficient legal process in the last 12 months

%

of business revenue

representing $141M USD per organization, has been lost or delayed in the last 12 months due to inefficient legal processes

Legal friction increases outside counsel spend

%

of legal
teams

say legal work is outsourced due to legal team bandwidth

$ K

per
year

could be saved by bringing legal work in-house, with 1/6th of work outsourced due to inefficiency

Everyone is wasting valuable time

%

of legal
teams

say inefficient processes or technology negatively impacts their ability to deliver services in a timely manner

$ K

per
year

is lost due to inefficient workflows that could be automated

Legal friction is not just a financial problem.
It also erodes internal trust, customer satisfaction, and overall organisational performance.

Business leaders from Sales, Marketing, Research & Development, IT, HR, and the executive office report these problems due to legal friction

%

have received customer complaints due to delays in legal process, eroding brand perception and customer satisfaction

%

Only 21% of business leaders say that legal is "very effective" at supporting their department in achieving business objectives

%

report circumventing legal, leading to increased organizational risk

%

say they are unable to hire talent they need, limiting ability to compete

%

agree systems and technology purchases or deployments that can improve business processes have been delayed due to legal

Accelerating business outcomes and being a strategic partner, at scale, requires ongoing investment in people and process, with legal technology at the core

%

Only 37% of legal teams believe they have adequate resource to keep up with the demands of the business

%

83 percent of in-house legal report that manual administrative tasks prevent them from focusing on strategic work

%

Fewer than 30% of respondents have dedicated legal tech

%

65% of legal teams say increased breadth and complexity of workload is a challenge

Source: IDC White Paper, sponsored by LawVu,
Legal Friction: The Real Cost to Your Business, #AP15041X, April 2025

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What is your business's total annual revenue?

The potential value of eliminating legal friction that causes lost and delayed revenues

What is your annual spend on outside counsel? (benchmark median spend is 1.8m)

What you could save on outsourced work with more efficient internal processes

How many people are on your legal team?

The annual value of legal team time saved by reducing manual administrative tasks

Est. value of reducing legal friction

How LawVu unlocks revenue

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From Friction to Acceleration: the case for investing in legal

Here's how value is eroded and costs add up

Legal friction is not just a financial problem.It also erodes internal trust, customer satisfaction, and overall organisational performance.

Accelerating business outcomes and being a strategic partner, at scale, requires ongoing investment in people and process, with legal technology at the core

Legal friction is not just a financial problem.
It also erodes internal trust, customer satisfaction, and overall organisational performance.