Last updated: 31 January 2024
Personal Information is information that identifies, or can reasonably be linked directly or indirectly to, an identifiable person. Personal information does not include information that is anonymous, de-identified, or aggregated, as those terms may be defined under applicable law.
For users in the United States: Information regarding the Rights of California Residentsis available here.
WHAT PERSONAL INFORMATION DO WE COLLECT
Information we collect from you:
We collect account and marketing information directly from you when you use our Website and Services, such as:
- in connection with the creation, administration and operation of an account you hold with LawVu;
- if you ask to receive information about us or our Service or sign up to receive LawVu communications, including those from our InView Community;
- in connection with LawVu marketing content or campaigns in which you participate, such as case studies;
- if you contact us directly (e.g. phone call, website enquiry form or email) or visit our Website; and/or
- if you participate in our customer feedback surveys.
The types of information we collect from you include:
- Identifiers, such as names, phone numbers, email addresses, location information, IP addresses and/or other device identifying data.
- Professional Information, such as current employer, occupation, industries, professional licenses, work experience and employment histories, and other qualifications.
- Commercial Information, the Services you have purchased, used or expressed interest in, training events attended and the InView events that you attend or express interest in attending.
- Financial information, such as payment information you provide when making a purchase through our Website.
- Audio, electronic and visual information, such as, signatures, records of our interactions, information contained in your correspondence with us, and preferences, such as frequency at which you wish to receive marketing communications.
Information we obtain or generate:
We automatically collect or generate certain personal information about you based on your interactions with us, such as when you use our Websites and Services , and we may associate that information with your account. The information we collect includes:
- Identifiers, such as unique user identifiers, unique device identifiers, IP addresses, cookie identifiers, information about product licenses, and usernames.
- Internet or other electronic network activity information, such as the website domain visited; which activities and offerings are used, how, and for how long; posts, discussions, your use of the InView Magazine and other types of engagement with us.
- Geolocation information, such as country codes, IP addresses, and language preferences.
- Electronic information, such as information about operating systems, device types, information about browsers, information relating to automatic updates and technical errors, information about your use of our Websites and Services, including your preferred tools and experiences, and your engagement with our Services.
- Commercial information, such as records about interest in our website and services or completed purchases.
- Inferences drawn from any of the personal and usage information available to us.
Information we collect from others:
We receive information from our affiliate and subsidiaries and from third-party sources, such as our customers, technology partners, where you have authorised it or where this information is publicly available. The information we collect includes:
- Identifiers, such as names, phone numbers, and email addresses.
- Professional information, such as occupations, industries, professional licenses, work experience and employment histories, and other qualifications.
- Education Information, such as your educational background.
- Commercial Information, such as events you have attended or activities you have participated in.
- Inferences, such as your preferences, behaviours and other attributes.
In accordance with applicable law, we may combine your personal information with information we collect from other parties to help keep our databases current and accurate, and to provide you with more relevant content, experiences, and other products or services.
HOW WE USE YOUR PERSONAL INFORMATION
- to create accounts within the Website and the Service;
- to provide our Website and Service and otherwise carry out our obligations under the Terms of Service;
- to bill you (or the customer on whose behalf you are acting) and to collect money that is owed, including authorising and processing credit card transactions; and such processing is necessary for the performance of the contract between you (or the Client on whose behalf you are acting) and us.
- to verify your identity;
- to communicate with you (including responding to feedback and information requests relating to the Website and the Service);
- to communicate with, and comply with our obligations to, our third-party service providers, suppliers and other users of our Website and Service;
- to send administrative messages, reminders, notices, updates, security alerts, and other information relevant to your use of the Website and/or the Service;
- to analyse and report on usage of the Website and Service, so we can improve the Website and Service;
- for troubleshooting and resolution of issues;
- to send you marketing and promotional messages and other information that may be of interest to you where you have consented to receiving such material. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link) or by emailing us at firstname.lastname@example.org;
- to protect and/or enforce our legal rights and interests, including defending any claim;
- to comply with our legal obligations, including any notification and reporting obligations and any access directions imposed on us by an applicable Government agency, law enforcement agency or regulatory authority, and such processing is necessary for the purposes of a legitimate interest pursued by us, and we have assessed that our interests are not overridden by your interests or fundamental rights and freedoms; and
- for other purposes for which you have provided consent.
We may also process your Personal Information for such other purposes that are compatible with the original purposes described above, or that you otherwise consent to.
Where we rely on your consent to process personal information, you may withdraw your consent at any time by contacting us at the contact details below or as otherwise indicated to you in writing. Please note that your withdrawal of consent will not affect our processing activities based on your consent that occurred before your withdrawal.
Where we rely on our legitimate interests to process your personal information, we balance your rights against ours so that our interest is not overridden by the interests you have to protect your information. You may also have the right to object to that processing on the basis of circumstances specific to you.
When we process personal information about you to comply with legal requirements or to perform our obligations under a contract with you or with our customer, failure to provide such data may prevent or delay our fulfillment of these obligations.
DISCLOSING PERSONAL INFORMATION
We may disclose your Personal Information to:
- service providers and suppliers who provide necessary goods and/or services to us, and any other partners who help us market and sell the Website and/or the Service - for instance to manage customer relations, send out newsletters and/or to process payments;
- any business that supports us, including hosting or maintaining any underlying IT system or data centre that we use to provide our Website and/or Service;
- other third parties to anonymise and aggregate statistical information;
- a person who can require us to supply Personal Information (e.g. a Government agency, regulatory authority or law enforcement agency);
- respond to due diligence requests and/or transfer Personal Information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition of our business; and
- any other person or entity authorised by you.
When dealing with User Information, the above rights of disclosure will be subject to any applicable restrictions contained in our data processing addendum with the relevant customer.
We may share aggregate, anonymous, or de-identified demographic, statistical, and other information regarding use of our Website and Services with third parties for marketing, analytics, planning, and other purposes. Such information will not specifically identify any particular user.
TRANSFERS OF PERSONAL INFORMATION
We are a global company, we transfer Personal Information across national borders to other countries, in compliance with the laws that apply to that data. Where required by law, we have put in place measures (such as standard contractual clauses) to adequately protect personal information that we transfer across borders.
USE OF THE LAWVU ADD-IN FOR GMAIL
This section applies where you use the LawVu Add-in for Gmail. The LawVu Add-in for Gmail allows users to store and track email and attachment User Data in the LawVu Services. LawVu processes the User Data requested solely for providing the Services (as described in the Terms of Service) and for no other purposes (including any other purposes described in the “How We Use Your Personal Information Section’ above). LawVu requests the following data:
- information that you provide as part of the process of authenticating LawVu and granting it access to your data. This information includes your email address and may include additional information such as your name.
- information that you provide as part of email messages and attachments when you use the LawVu Services while storing and tracking your emails in LawVu or when you otherwise interact with features in the LawVu Services.
The LawVu add-in for Gmail use and transfer of information received from Google APIs to the LawVu Services will adhere to Google API Services User Data Policy, including the Limited Use requirements.
HOW LONG WE KEEP PERSONAL INFORMATION
We will keep your Personal Information:
- until we no longer have a valid reason for keeping it;
- until you request us to stop using it; or
- for as long as required by law e.g., we keep invoice information for 7 years to fulfill our tax obligations.
You should be aware that we do keep backups and logs for up to 12 months before they are automatically deleted.
PROTECTING PERSONAL INFORMATION
We take the protection of Personal Information seriously and we will take reasonable steps (using physical, electronic and procedural safeguards) to keep Personal Information in our possession safe from loss, unauthorised activity, or other misuse. Staff who handle your Personal Information are provided with training on how to do so appropriately.
You can find out more about our security practices at https://lawvu.com/trust-center/.
You have the right to access your readily retrievable Personal Information that we hold about you, and to ask for it to be corrected if you think it is wrong or to be deleted.
If you are based in the EEA you have the right, under the GDPR, to:
- in certain circumstances, have your Personal Information erased;
- restrict the processing of your Personal Information;
- move, copy or transfer your Personal Information easily for your own purposes across different services in a safe and secure way;
- object to processing where we rely on our legitimate interests as the lawful basis for processing;
- withdraw your consent at any time, where our processing of your Personal Information is based on consent; and
- lodge a complaint with an appropriate supervisory authority, if you consider that our processing of your Personal Information has breached the GDPR.
We will respond to any request made in respect of the above in accordance with the Applicable Privacy Laws. However, if we receive any data subject requests relating to User Information (e.g. requests to access or correct Personal Information), we will forward these requests to the relevant customer. Our customers control and are responsible for correcting, deleting or updating the User Information they process using the Service.
Please note that in certain circumstances we may refuse to respond to a rights request where we have the right to do so under the GDPR, for example, where a request is manifestly unfounded or excessive.
OTHER IMPORTANT INFORMATION
Internet Use: While we take reasonable steps to maintain secure internet connections, the supply of Personal Information over the internet is at your own risk.
Information about children: We do not intend to collect Personal Information from or about children under the age of 16. If you have reason to believe that we have collected information from or about a child, please contact our Privacy Officer at email@example.com.