With workloads and staffing challenges on the rise, it's no surprise that 77 percent of respondents feel that time spent on manual daily activities compromises their ability to focus on larger business goals and deliver services in a timely manner. And with 70 percent spending over an hour per day jumping between systems to gain a complete overview of their work, or to determine priorities, a lot of time is being lost across the legal function.
Continuing to prioritize investment in new and existing tech solutions which drive efficiency gains should remain a priority for legal operations. In doing so, you will optimize your legal function and legal's impact across the wider business.
Adoption of AI and consolidated tech solutions by in-house legal teams is growing. AI looks set to become a mainstay of legal tech, with only 22 percent of respondents not using it in their daily work.
However, many legal teams are still in the early stages of their AI journey. Only 15 percent are using AI in complex use cases, signaling significant opportunity to further realize the full benefits of this technology.
With both AI and consolidated solutions recognized as efficiency enablers, legal operations professionals should monitor emerging advancements in these areas and guide decision making around tech investment accordingly. Consider key use cases within your legal function and ways to solve inefficiencies that will deliver the best outcomes, even if it means re-evaluating your current approach.
The top pain points with existing software reported by respondents include inefficiencies caused by multiple platforms, lack of integration between platforms, concerns around data and security, and lack of adoption of the full range of features and functionality available.
Legal operations professionals should evaluate their current technology alongside the day-to-day user experience, using this information to create a technology roadmap which tackles adoption challenges and yields real time savings.
*Research was conducted during October 2023 among legal professionals across the US, UK and Australia to uncover the current state of legal tech and the impact on workflow efficiencies and business objectives.
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