From Friction to Acceleration: the case for investing in legal

New IDC research confirms what many legal teams already feel - legal friction is real, and it wastes legal's time, delays decisions, and can result in lost revenue.

Legal friction is the operational drag caused by fragmented workflows and inefficient processes. It's a result of chronic underinvestment in a function that’s under constant pressure.

This research helps you identify where friction exists, understand its cost, and make the case for investing in a more efficient and strategic legal team.

Download the white paper to learn how high-performing legal teams are reducing friction, increasing impact, and accelerating the business.

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Eliminate legal friction

*IDC surveyed over 350 in-house legal counsels and business leaders across functions in 2025.

The impact of legal friction

$ M

In delayed or lost revenue

1 day

per week

of lost productivity per legal team member

2/3

business leaders

say inefficient legal process negatively impact outcomes

With the right operational and technological foundations, legal departments can be a revenue enabler and a competitive advantage. However legal friction is slowing down operations, restricting the legal team’s ability to act strategically, and negatively impacting overall business performance.

IDC's research points to an urgent need for a more optimized approach to legal operations - a holistic approach that combines technology, data, and process optimization - to not only improve the internal reputation of the legal team but also lead to a more cost-effective function with a positive impact on the business bottom line.

Explore IDC's research and how technology reduces legal friction

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From friction to force multiplier

With practical tips on evaluating and adopting legal tech. Hear from industry experts and learn how modern legal teams use tech to reduce friction and drive better business outcomes.

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Key takeaways

See how legal friction affects your business

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