The 2022 In-house Legal
Technology Report

The current state of legal tech and the impact on workflow efficiencies and business objectives

Uncover the newest trends facing in-house legal teams

Over the years, in-house lawyers have developed multi-faceted perspectives, with an understanding of business, technology, operations, and leadership, all within an increasingly complex environment. Many lawyers made the switch to in-house to stretch the limits of their mind, be more connected to business outcomes, and play a meaningful role in organizational success. Yet still, many aren’t seeing this dream realized.

The In-house Legal Technology Report seeks to understand the current state of in-house legal and how legal technology impacts workflow efficiencies and business objectives. Surveying nearly 500 in-house legal professionals across the US and UK market, the report identifies that many lawyers are feeling overworked, stressed, and unempowered by their tools, and therefore disconnected from the business.

1. Teams are burdened with multiple, disconnected vendors to manage their work

In modern day, technology is an enabler to help us perform quicker, work smarter and do more with less. But to reap these benefits, legal teams need tools that empower them, not slow them down.

In-house legal teams use a wide range of technology to manage their work, but often times these platforms are not designed for legal. As identified in the in-house legal report, most teams utilize workflow and ticketing tools, business intelligence or other dashboard and reporting provider tools to manage workflow, rather than a fit-for-purpose legal tech solution. The result of utilizing a culmination of different tools, all of which are not designed for the intricacies of an in-house legal function leads to inefficiencies across workflow, time management, resource, and overall wellbeing.

Of those surveyed in the report:


90% are using software from three or more different vendors to manage their work


77% spend over one hour per day jumping between systems to gain a complete view of their work

Seshani Bala headshot

"Why is it that every other function – Sales, Marketing, and Finance – has such great tech to drive efficiency and transform service delivery but the legal team gets given email and a notebook – you can’t produce much at scale with that."

Seshani Bala, General Counsel, KPMG New Zealand

2. Inefficient workflows are getting in the way of meeting business objectives

For many lawyers, making the decision to move in-house is marked by wanting to align closely to the heart of the business and play a meaningful role in business decisions. But with teams losing an hour of their day just trying to manage their workflow across different platforms, where’s the time for larger business goals?

Of those surveyed in the report:


45% spend 3+ hours a day managing their team, determining workload capacity, individual task status and managing internal processes.


40% spend 3+ hours a day communicating back and forth with the wider business to gather complete information or update them on work status.

90% of all respondents believe time spent on manual daily tasks takes time and effort away from working on larger business goals or affects their ability to deliver services in a timely manner.

Katie from Airways

“I don’t think there are many in-house lawyers who could work twice as much as they do, so the question is how do we work more efficiently or focus on the work that is giving the most value to the organization? Clearly, technology is a key part in that because it gives you data analytics to make sometimes tough decisions around that sort of thing.”

Katie Bhreatnach, GM Customer and Regulatory Partnerships, Airways NZ

3. Having a full suite solution is the most important attribute when choosing a technology solution

Although in-house legal teams work across various different sectors and come in all shapes and sizes, they are unanimous when it comes to what is most important in their workplace tool: full-suite capabilities. In-house lawyers are on the hunt for tools that understand their ways of working and offer them a consolidated view of their work in an effort to reduce the inefficiencies caused by multiple, not fit-for-purpose solutions.

Of those surveyed:


34% of respondents look for a full-suite solution when choosing a workplace tool


90% of respondents would find migrating to a system that provides a consolidated view of all their legal work beneficial

Rosanna Biggs headshot

“Having the right technology software is a core part of a different legal function - one that is proactive, better manages workflows, and increases the impact of the legal function.

Rosanna Biggs, General Counsel, Linktree

Download the full report