There’s no doubt the business of law is changing before our eyes, however below, I explore a few commonly held ideas that are muddying the water when considering the future of the industry. Overestimating the impact of AFA’s and fixed fee billing It seems so simple. Use your experience to put a figure on a…
Professional service firms have always relied on professional competency to attract and retain clients. Word of mouth, referrals and recommendations have historically been the principal sources of new business. In order to drive these ‘advocacy’ behaviours, legal and accountancy service levels have to go beyond client satisfaction. What is Net Promoter Score? The Net Promoter…
It occurred to me recently that when someone has a legal issue, the first thing they think isn’t, ‘oh no I have a legal issue’, it’s ‘oh no I need to use a Lawyer, and thats the issue many law firms don’t yet fully grasp – They’re not solving problems, they are the problem. The…
There seems to be a wave of legal tech these days as software developers look for market opportunities that are yet to be exploited. Project Management disciplines that were adopted by enterprise, are finding their way into the legal space too, along with the rise of AI. However, the more I’m working with internal legal teams within…
The question is; Are you fulfilling your obligations to your organisation by ensuring you are getting maximum value?
Over the last number of months myself and the LawVu team have spent a lot of time looking at how firms and organisations operate in the legal world. In my view the legal industry is where accountants sat five years ago; looking and fearing a new breed of companies and technology. The accounting world has…
News in the LegalTech space for the past decade has been pretty barren. Articles written about analytics, legal project management, or the death of the billable hour written in 2008 are almost indistinguishable from those written in 2016. All the things that seemed like great ideas then, seem like great ideas still, but very few…
It’s so easy to describe partners in generic terms, as an inflexible, stuck in their ways group of dinosaurs who are collectively responsible for the lack of change and adaptation to the new norm and changing client expectations in the legal industry. The partnership phenomenon is often discussed as an intangible stubbornness, unique to the…
